Terms and Conditions

Welcome to Joon Silver Terms and Conditions for use of our website (“site”). This site is provided to you free of charge, for your personal use, subject to these Terms and Conditions. By using the Joon Silver site and/or by placing an order with us, you agree to be bound by the Terms and Conditions set out below. If you do not wish to accept the Terms and Conditions, you should discontinue the use of the site.

If you have any questions relating to these Terms and Conditions, please do not hesitate to contact us by email jo@joonsilver.co.uk or call on 07825233223.

By registering as a user of Joon Silver you warrant that information provided is true, accurate and complete.

Your registration on the Joon Silver site will be taken as your agreement not to create an account in order to impersonate any person or to use a false or unauthorised name.

Our Rights
Please note that we have the right to revise and amend these Terms and Conditions from time to time; any changes will be announced on the Joon Silver site. If you do not wish to accept the Terms and Conditions following an update, you should discontinue the use of the site. Continuation of orders and use of the site, after the date on which the changes come into effect, will be construed as your acceptance and your agreement to be bound by those Terms and Conditions.

By placing an order through our site, you warrant that you are over eighteen years of age.

Mailing Preferences
Please be advised that when placing an order online you will be automatically added to our promotional emailing list. Should you wish to opt out of promotional email activity, please click on the “unsubscribe” link which can be found on the bottom of any email. We do not share your private information with any third party companies or sites nor participate in the cold calling our customers.

Order Confirmation and Dispatch
Upon completion of the order process online you will receive an email from us acknowledging receipt of your order. Please note that at this point, you order has not been accepted. All orders are subject to acceptance by us, before dispatch. Should we experience a problem regarding this, we will be in contact with you. Upon acceptance of your order you will receive a ‘Dispatch Confirmation’ email. This means that your order has left Joon Silver and is now being shipped to your specified address.

Our Right to Cancel an Order
Should we be unable to accept an order, we will be in contact with you regarding how we can next proceed.

Non-acceptance of an order may be the result of one of the following:

  • The product ordered being currently out of stock
  • The product ordered being discontinued from our lines
  • An unauthorised payment
  • We will aim to be in contact with you as soon as a problem occurs so that we can aid a resolution for you.

Description of Products
We take all reasonable care to ensure that product information displayed on our site is correct at the time of your ordering. All details, descriptions and prices appearing on the site are correct at the time they are entered on the system. We aim to keep the site updated at all times; however, information appearing at a particular time may not always reflect the position exactly at the moment you place the order. Should this be the case, you will be notified immediately.

Every care is taken to ensure that the description and specifications of our jewellery is correct. However, the colour photo is deceiving or a slight variation in the actual product may occur. Please contact us if you are unhappy with any of the items you receive.

Price and Payment
Please note that the prices of items on our site are liable to change at any time. These changes will not affect orders that have been placed before this time.

All process displayed on our website will be viewed as correct, except in cases of obvious error. These prices include delivery charges within the UK.

Upon receipt of an order and confirmation of payment in full, our standard delivery time is usually 5-10 days .

If you require any further information regarding delivery or want a quote to a country outside of the UK please email jo@joonsilver.co.uk.

Returns Policy
Joon Silver pride themselves on quality products and excellent customer service. If you are not completely satisfied with your order, please return the goods to us. We require that these items are returned unused and in the original packaging, within 28 days from the day of dispatch. Should this be upheld, we will happily provide a refund or, alternatively, exchange the item.  Some items like pierced jewellery can’t be exchanged or refunded, unless they’re faulty. Our website indicates which items are non-refundable.

Joon Silver will accept full responsibility for a broken item that is deemed a manufacturing fault and will happily refund, replace or exchange accordingly. However, we cannot be held responsible for items that have been accidentally broken.

Regrettably, delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost, will not be credited. Goods received damaged in transit will be replaced at no cost with free delivery, provided you inform us of any breakage within three days of receiving the order.

Refunds will be processed according to the method of payment originally used for your order.

Products that have been personalised in any way are non-returnable. This includes the personalised jewellery collection and rings that have been resized.

Gift Vouchers
Gift vouchers may only be purchased and redeemed via Joon Silver. Should you wish to purchase a gift a voucher you may send this direct to the recipient or send to your personal address for use at a later date. There is a 6 month expiry date on all gift vouchers.

If you return an item to us for a refund we will refund you the original price of the item.

Should you return the items from your order for a refund, we will refund the original price of the items returned.

All information provided by you and processed by Joon Silver is in accordance with our Privacy Policy. By using the Joon Silver site, we assume consent of this and you warrant that all data provided is correct for our use only. We do not share or sell your details with third parties.

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. We use cookies to record session information by users of our site, record user-specific information on the pages the visitor selects for viewing and to retain the visitor’s answer to our question regarding residency. If you do not wish to accept cookies, you can modify your browser preferences to reject them. However, if you choose to reject all cookies, you may be unable to use parts of the site.

Whilst all reasonable care is taken to ensure accuracy of the contents and information on this site, Joon Silver or anyone associated with Joon Silver cannot accept any liability for any loss arising out of direct or indirect use of this information. Joon Silver reserves the right to change the data, references, product specifications, pricing or otherwise amend the contents in full or part at any time without notice.